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Return Material Authorization (RMA) Form
Please complete the 'RMA Form' below with your contact details and provide as much information about the fault as possible.
Once you submit the 'RMA form' you will receive a particular RMA number. Please attach the number with your invoice and post the product back to our mailing address:
Send back to:
Customer will pay for couriers or shipping of the return warranty products to us, we will pay for shipping the product back to the customer once it has been replaced or repaired. If the item is not faulty or is being returned due to customer error, customer will pay postage for both ways.
Please Note : If you are returning a battery to us you will be require to print the lable below and stick it onto the parcel before posting it.
You must have an RMA number before returning any product.
All products must be returned within 12 months of purchase date in order to be covered under warranty.
All products must be returned to the company within (10) days of receipt of the RMA number. Returns made without an RMA number will be refused. You are responsible for shipping charges and risk of loss on all return shipments. You must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), the Company will inspect the product to be certain all parts are included and there was no abuse or misuse of the product, or user negligence. All products must be returned in original packaging and be in the same condition you received them. The Company may reject the return for, or deduct costs associated with: missing parts, non original packaging, abuse, misuse of the product or user negligence.
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