Help & Support

 

 

 

How to identify your Laptop
How to identify your Laptop Battery
How to identify your Laptop AC Adapter
How to reprint an invoice
How to raise an RMA (to return a product)
 

To find your product, please use our search wizard on the home page. You need to know the Brand, Series and the model number of your laptop.  This information can be found on the sticker underneath your laptop.

 

 

 

 



How to identify your laptop model

 


Every laptop has a Brand, Series and Model (number)
For example; Toshiba Tecra A11-S3531, In this case; Toshiba is the brand, Tecra is the Series and A11 is the model.  What comes after the hyphen in the model number is not important for finding products on our website.


There are a few ways to identify your laptop depending on the brand and the series of the laptop.  Your laptop ID is accessible in your laptop’s system information.  Furthermore all laptop manufacturers have an identifying sticker or mark somewhere on the laptop.

 

Here are the few different ways you can identify your laptop.
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{C}1)      {C} Using the system information on your laptop.

  

{C}1.1-  {C}Identifying your laptop for Windows 7,
Click on Start (The round windows logo at the bottom left corner of your screen)
Click on All Programs,
Click on Accessories
Click on System Tools
Click on System Information
The System Manufacturer and System Model information is listed in the left hand column.
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1.2- Identifying your laptop for Windows 10,
Type System Information
Click on System Information from the results (System Information will come up on the top right hand side)
The System Manufacturer and System Model information is listed in the left hand column.
Click on Start (Widows logo the bottom left corner of your screen)

 

2) Sticker underneath the laptop

Turn your laptop upside down locate the sticker, as shown in the image

The sticker has Brand, Series and Model No,

 What comes after the hyphen in the model number is not important for finding products on our website.

 

 

 

3) Sticker in battery compartment

In some cases the identifying sticker is located inside the battery compartment. 
Turn your laptop upside down and, remove the battery, as shown in the image. The information is clearly displayed on the sticker.

  

 

 

 

4) Dell Laptops can be identified using Dell Service Tag;

1- Locate the Service Tag underneath your laptop
2- Go to (Click On) Dell Serice Tag finder 
3- Type your Service Tag in the area that says "Enter Service Tag"
4- Click search and you will see the serise and model of your laptop

 


How to identify your laptop battery

 

 

All laptop batteries have one or more part numbers.
Accurately identify your laptop battery before purchasing a replacement.
To identify your laptop battery. locate the part number on your laptop battery.

 

As shown in the images, there are few different ways these part numbers are marked.

 

 

Some manufacturers have different terms for Battery Part number,,
For example, Dell calls their part numbers  “Types”,
Dell Batteries are identified with Type which is also clearly marked on every Dell battery.
HP calls their part number “Replacement No”,

 

Other manufacturers have their part number marked as “Part Number” or “Replacement Part”.

 

 


 

How to identify your laptop AC Adapter

 

AC Adapters usually come in two forms, wall mount and desk mount, The desk mount looks something like this:

Every AC Adapter has various identification marks such as Models, Part Number, Input and Output rating.  However what makes your adapter unique is its input value, output value and the connector that connects the adapter to your device.

 

 

Generally, most adapters are designed to work internationally. This means their input voltage is 110 to 240V with 50/60Hz.  However, when replacing an AC Adapter it is recommended to double check the input voltage to ensure it is suitable for the country/region that it is going to be used in.

 

 

With this in mind the other important factors are the output voltage, Amps and the connector size/type.

  

Output voltage is displayed in two different ways:

 

1.            Voltage, Amps and Wattage.

 

2.            Voltage and Wattage.

 

As shown in the formula Amps x Volts = Watts, knowing the Wattage we work out the voltage and knowing Voltage and Amps we can work out the Wattage.

 

The connector tip has two main parts to it:

 

1.            Polarity (positive and negative arrangement at the tip)

 

2.            The size and shape of the tip.

 

A diagram at the back of every adapter explains the positive and the negative connectors; this has to match the device that it’s been used for. The size and shape of the adapter is to make sure it fits your device.

Knowing the above formula is important when you are purchasing Laptop Car Charges or Universal charges. Once you know the Wattage of your laptop (60W, 75W, 90W or higher) you can select the correct Car Charger for your laptop.

 

 

 

 


 

 

How to reprint an invoice

The first email you received from LaptopPlus website contains login username and password.

 

{C}1-      {C}Log in to your account using the details provided

 

{C}2-      {C}Click on Account Details,

 

{C}3-      {C}Click on Purchase History

 

{C}4-      {C}Click View/Edit on the order you wish to reprint the invoices (if there are multiple orders)

 

{C}5-      {C}Click Print Invoice on the at the bottom of the page

 

 


 

How to return a product

There are several reasons for returning a product,

 

{C}·         {C}Wrong purchase has been made

 

{C}·         {C}Wrong parts have been shipped

 

{C}·         {C}Replacement behaves the same as the original part (and therefore the problem is with another part of your laptop)

 

{C}·         {C}Product is faulty or has developed problems overtime

 

To be able to support our clients accurately, we need to track all returning products. Therefore we request clients obtaining an RMA number before shipping back an item.

 

  

To obtain an RMA number


The first email you received from LaptopPlus contains login username and password.

 

1-      Log in to your account using the details provided

 

2-      Click on Account Details,

 

3-      Click on Raise RMA next to the order

 

4-      Select the part you are returning (if there are multiple parts within one order)

 

5-      Fill out the RMA form, (providing as much information as possible) This helps us identify any possible problems.

 

6-      Click the Submit button;

7-     Once RMA request is submitted, our staff will review the request, if we need further information we will contact you VIA email address you have provided or we will email you an RMA number to the email address.